Hey girl! It’s Whitney M. I am a DMV stylist that specializes in hair extensions. I am the owner of “Studio XLV’ which is located in Laurel, MD. I have my own hair company (WM Hair Collection) and hair product line. You can find pictures of my work on Instagram (@HairBy.WhitneyM).

Before you book an appointment through this site, please make sure that you read everything thoroughly. This will ensure that you show up to your appointment prepared. Failure to follow all of these policies that are listed below, will result in a same day cancellation fee (if you arrive to your scheduled appointment date/time and cannot be serviced). Any questions that you may have prior to booking an appointment should be answered by the time that you have read everything in its entirety.

Communication:

• Whitney can only be reached via email (wmhairinfo@yahoo.com)
• Please allow up to 24-48 hours for a response
• Instagram direct messages will not be responded to

Appointments:

• The appointment calendar will open up one (1) month at a time
• Once your appointment has been successfully booked, you will receive a confirmation email (if you have not, please email us as you may have entered in the wrong email)
• Please select any add ons that you wish to receive at your service (steam treatment, trim, etc). For time purposes you cannot add them at time of your appointment

After Hour Appointments:

• Need to schedule an after hour appointment? Please email (wmhairinfo@yahoo.com) with the service, desired appointment date and time (7:00 pm or 7:30 pm). Once approved, you will be able to book through the website. After hour appointments do have an additional fee of $75.00.

Payment/Fee's:

• A non-refundable deposit is required to schedule ALL appointments
• Any fee that is taken from you is non-refundable and non-transferable
• Deposits go towards your balance (remaining balance that is owed can be found in your confirmation email)
• Cash and Zelle are the only forms of payment that are accepted at the time of your appointment

Late Policy/Rescheduling:

• There is a 10 minute grace period, if you exceed this time, a late fee of $25 will be added to your balance
• If you have not arrived to your scheduled appointment after 15 minutes, your appointment will be cancelled (no exceptions)
• If you have selected add ons for your service, and have arrived late, your selected add ons will not be completed
• When rescheduling an appointment, any deposit from a previous appointment will NOT go towards a new appointment
• No call, no show = balance will be charged
• Cancellations that are less than 24 hours from scheduled appointment date/time will result in 50% charge of remaining balance

Classic Install + Hair Packages:

• The classic install + hair packages are based on popular lengths of hair bundles (16" 18" 20", 18" 20" 22"). When scheduling one of these classic install + hair packages, you are receiving an overall discount.
• You do not need a verbal confirmation to book a classic install + hair package (as this hair is already in stock)
• Lengths in these hair packages can not be swapped or substituted
• If in any event, you cancel a classic install + hair package you will be charged the remaining balance, and you will be able to pick the extensions up that you have reserved
• If you would like other extensions, that are not included in these hair packages, keep reading below

WM Hair Collection:

• With any service, extensions from “WM Hair Collection” can be provided. Please keep in mind that you should purchase your extensions at least 14 business days before your desired appointment date. We will no longer do rush orders. Failure to make your purchase at least 14 business will result in an appointment cancellation. If you have to reschedule an appointment due to this, your deposit will NOT go towards the new appointment date.

Custom Coloring:

• With any service, you can have your extensions custom colored (jet black, highlights, etc).
• For custom coloring, there is an additional charge of $15.00 per bundle.
• Extensions must be brand new for this service.
• If you would like a wig unit custom colored, please send in an email for pricing.
• If you would like to have your extensions custom colored, you must drop your extensions off at least 7 days before your desired appointment date

Shop, Shop, Shop:

• At the time of your appointment, there will be hair products, hot tools and etc available for you to purchase. If you do not see a certain item in the display case, just ask Whitney about it! To see what’s available and pricing for these hair products, hot tools and etc, head over to Www.WhitneyM.Info.

Other:

• Whitney will not install synthetic hair
• Whitney will not install excessively cut wefts (if using hair that was previously installed by Whitney, each length needs to be separated prior to your appointment
• If using previously used extensions, they need to be clean and free of any debris. Whitney will not install dirty hair, or hair that is in bad condition
• Whitney will not install wig units that are the wrong size
• Whitney will not install wet bundles, they need to be completely dry prior to your appointment or you will not be serviced
• Whitney does not rush, so please book in advance if you have to be somewhere by a certain time
• Your natural hair must be fully detangled from root to tip prior to your appointment as your first stop will be the shampoo bowl (appointment will be cancelled upon arrival if your hair is not fully detangled)

By booking an appointment, you are agreeing to ALL terms. If you do not agree to ALL terms, do not book an appointment. If before/during your appointment,you make me feel uncomfortable, i will cancel your appointment! Any questions that cannot be answered after reading everything thoroughly, please send in an email.